General Terms and Conditions

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Even after the Trial Session, your dog will be sharing a space with dogs that haven't been familiarised together. Please be aware that there is a possibility that we will need to isolate your dog to ensure their own safety and that of other dogs present. In this situation we will get in touch with you or your emergency contact.

If due to any issues we can't keep your dog we will refund the remaining part of the stay that hasn’t been fulfilled.

 

We will aim to be with your dog for the entire time of their stay. At times, according to our Home Boarding License, we might have to leave them alone for a period of time up to 3 hours.

 

If your dog needs to be seen by a Vet for an illness, we will get in touch with you or your emergency contact to arrange an appointment and transport.

 

If your dog suffers an accident while in our care, or needs an emergency out-of-hours Vet, we will take them to Vets Now Hospital, 123-145 North Street, Glasgow, G3 7DA.

 

If we need to arrange transport in order to obtain your dogs medical care, you accept to cover all cost that Four Legs Good will incur (car rental, mileage, gas et al.). You agree to be held solely responsible for all costs associated with the care of your dog's injury. This includes, but is not limited to, veterinary fees, medication costs, and any insurance excess payments.

You agree to reimburse Four Legs Good for any expenses, costs, or charges incurred on your behalf within seven (7) calendar days from the date of the reimbursement request or invoice.  

 

We will try our best to get in touch with you about your dog's health and emergency medical treatment required.

 

While your dog is in our care, you authorise Four Legs Good to take all decisions, with guidance from a veterinary professional, regarding your dog's medical treatment, including surgery, euthanasia et al.

 

Booking and Cancellation Policy

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- A deposit of 50% of the total booking amount is required to secure the dates.
- The booking quote will be held for three (3) days. If the deposit is not received within this period, the dates will be released.
- The full balance of the booking must be settled by the day prior to the start date of the booking. Failure to complete the payment within this timeframe may result in the cancellation of your booking without a refund of any deposits or prior payments made.

Boarding Cancellation Policy:
- Cancellation More Than 28 Days Prior to Booking Start Date: Customers will receive a full refund of the deposit paid.
- Cancellation Within 28 Days of the Booking Start Date: A cancellation fee of 50% of the total booking amount will apply.
- Cancellation within 3 days of the Booking Start Date or thereafter: No refunds will be issued.

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Daycare / Dog Walking / Trials Cancellation Policy:
- Free Cancellation Until 8:00 AM the Day Before the Booking Start Date: Customers will receive a 100% refund.
- Cancellation After 8:00 AM the Day Before the Booking Start Date: No refunds will be issued, and the full booking amount will be charged.​